Refund and Return Policy
Effective Date: 08/12/2024
1. All Sales Are Final
At Jerisjems.com, all of our jewelry pieces are custom-made to order with the utmost care and precision. Due to the personalized nature of our products, all sales are final. We do not offer refunds, exchanges, or cancellations once an order has been placed.
2. Returns for Defective or Damaged Items
We stand by the quality and craftsmanship of our jewelry. In the rare event that you receive an item that is defective or damaged, we are committed to making it right. Please be advised of the following conditions:
- Defects or Damage: If you believe your item has a defect or was damaged during shipping, you must contact us at jeri@jerisjems.com within 7 business days of receiving your order. Please include a detailed description of the issue along with clear photos of the defect or damage.
- Return Authorization: Before returning any item, you must receive written authorization from us. Unauthorized returns will not be accepted and will not be eligible for replacement.
- Return Shipping: Customers are responsible for all return shipping costs. The defective or damaged item must be mailed back to us within 7 business days of receiving our return authorization. The item must be returned in its original condition, including all packaging, labels, and accessories. We recommend using a trackable shipping method as we are not responsible for items lost in transit.
- Replacement: Upon receiving and inspecting the returned item, we will, at our discretion, repair the defect, replace the item with an identical or comparable piece, or issue store credit for future purchases. We do not offer cash refunds.
3. Non-Returnable Items
Please note that the following items are not eligible for return or replacement under any circumstances:
- Jewelry that has been worn, altered, or damaged by the customer.
- Custom orders that have been created to your specifications, including personalized engravings.
4. Limitation of Liability
Our liability is limited solely to the replacement of the defective or damaged item as provided in this policy. We are not responsible for any indirect, incidental, or consequential damages arising out of the use of our products. By purchasing from Jerisjems.com, you agree to this limitation of liability.
5. Governing Law
This Refund and Return Policy shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles. Any legal actions or disputes arising from this policy shall be brought exclusively in the courts of Florida.
6. Changes to This Policy
Jerisjems.com reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for any updates.
7. Contact Information
If you have any questions or concerns regarding this Refund and Return Policy, please contact us at:
Email: jeri@jerisjems.com
Address: 20423 SR 7 Ste. F6-211, Boca Raton, FL 33498